Rubbish Removal Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Fulham provides rubbish removal, waste collection and related clearance services to domestic and commercial customers. By placing a booking, confirming a quotation or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish removal, waste collection, waste disposal, clearance, loading, transport, recycling, or related service provided by Rubbish Removal Fulham.

1.2 Company, we, us or our means the operator of the Rubbish Removal Fulham waste collection and removal service.

1.3 Customer, you or your means the individual, business, organisation or other entity requesting or receiving the Service.

1.4 Premises means the property, building, land or area from which the waste is to be collected or at which the Service is to be performed.

1.5 Waste means rubbish, refuse, junk, unwanted items, materials or goods presented to us for removal as part of the Service, excluding any items classified as prohibited or hazardous under these Terms and Conditions or relevant law.

2. Scope of Services

2.1 We provide rubbish removal and waste collection services for households and businesses, including collection, loading, transportation and disposal or recycling of Waste at licensed facilities in compliance with applicable law.

2.2 Our Service may include one-off clearances, regular scheduled collections, bulky waste removal, garden waste removal and light commercial clearances, as agreed at the time of booking.

2.3 We reserve the right to refuse any item or load that we reasonably believe to be unsafe, illegal, hazardous, misdescribed, excessively heavy, or otherwise unsuitable for collection or transportation.

3. Booking Process

3.1 You may request a booking by telephone, email or any other method we make available. All bookings are subject to availability and to acceptance by us.

3.2 When making a booking, you must provide accurate information about the type, approximate volume and nature of the Waste, the Premises, access arrangements, parking availability and any other relevant details.

3.3 Any quotation or price estimate provided prior to arrival is based on the information you supply. If, upon arrival, the actual volume, weight, nature of the Waste or access conditions differ from the information provided, we may adjust the price accordingly or refuse to carry out part or all of the Service.

3.4 A booking is only confirmed when we have issued a written or verbal confirmation specifying the agreed date, approximate arrival time window, and any key terms particular to the booking.

3.5 We will use reasonable efforts to attend on the agreed date and within the specified time window, but arrival times are estimates only and not guaranteed. We are not liable for any loss or inconvenience arising from delays beyond our reasonable control.

4. Access, Parking and Customer Obligations

4.1 You must ensure that our vehicles and operatives have safe, reasonable and lawful access to the Premises at the agreed time, including suitable parking arrangements where required.

4.2 Any parking charges, permits or penalties incurred as a direct result of providing the Service at your request may be added to your invoice and must be paid by you.

4.3 You must ensure that the Waste to be collected is clearly identified, accessible and not mixed with items you wish to retain. Our operatives are not responsible for sorting your items unless expressly agreed as part of the Service.

4.4 You warrant that you either own the Waste or have full authority from the owner to arrange its removal and disposal.

4.5 You agree to provide any necessary information concerning the composition of the Waste and to notify us of any items that may be fragile, heavy, contaminated or otherwise require special handling.

5. Pricing and Payment Terms

5.1 Our charges may be based on factors including volume of Waste, weight, labour time, access difficulty, disposal costs and any additional services requested. The pricing structure will be explained to you at or before the time of booking.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as indicated.

5.3 Payment is due on completion of the Service, unless alternative terms have been agreed in advance in writing. We accept payment by cash, card or other methods we may make available.

5.4 Where credit terms are agreed for business customers, invoices must be paid in full within the agreed period from the invoice date. We reserve the right to charge interest on late payments at the statutory rate and to recover any reasonable costs incurred in the collection of overdue amounts.

5.5 If you fail to pay any amount due, we may suspend or cancel further Services until full payment is received, without prejudice to our other rights and remedies.

6. Cancellations, Rescheduling and Waiting Time

6.1 You may cancel or reschedule a booking by contacting us during our normal business hours. Any cancellation or rescheduling is subject to the terms in this section.

6.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation fee will normally be charged.

6.3 If you cancel within 24 hours of the agreed arrival time, or if our operatives attend the Premises and are unable to carry out the Service due to circumstances within your control, we may charge a reasonable call-out or cancellation fee to cover our costs.

6.4 If our operatives are kept waiting on arrival at the Premises due to lack of access or other delays caused by you or your representatives, we reserve the right to charge a waiting time fee at our then-current rates after a reasonable initial waiting period.

6.5 We may cancel or reschedule a booking at any time due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, safety concerns or unforeseen operational issues. Where possible, we will offer an alternative appointment. We are not liable for any indirect loss arising from such cancellation or rescheduling.

7. Waste Types, Prohibited Items and Regulations

7.1 We operate in compliance with applicable UK waste management and environmental regulations. All Waste collected by us will be taken to appropriately licensed transfer, treatment, recycling or disposal facilities.

7.2 You must not present for collection any Waste that is classified as hazardous, specialist or controlled unless we have expressly agreed in writing to handle such materials. Prohibited items may include, but are not limited to, asbestos, clinical and medical waste, chemicals, solvents, oils, pressurised containers, gas bottles, paint in liquid form, explosives, radioactive materials and certain electrical or electronic equipment that requires specialist processing.

7.3 If we discover that the Waste contains prohibited, dangerous or misdescribed items, we may refuse to remove them, adjust the price, or require their safe removal from the load. We may also report any suspected illegal activity to the relevant authorities.

7.4 You remain responsible for any prohibited or hazardous waste that we have not agreed to handle. If such items are loaded without our knowledge, you will be liable for any costs, claims, penalties or damages arising, including the costs of safe treatment, disposal or return of the items.

7.5 We may provide guidance on waste categories and segregation. However, it is your responsibility to comply with any legal requirements relating to your Waste, particularly in a commercial or industrial context.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill in providing the Service. Our liability to you in respect of any loss or damage directly arising from our negligence or breach of contract is limited as set out in this section.

8.2 You must notify us as soon as reasonably practicable of any alleged loss or damage for which you consider us responsible. We may require evidence and an opportunity to inspect the alleged damage.

8.3 We are not liable for pre-existing damage, fair wear and tear, cosmetic damage that does not affect functionality, or damage arising from inherent defects, poor installation, weak structure or design of your Premises, fixtures or fittings.

8.4 We are not responsible for loss or damage to items that you did not clearly identify as items to be retained, where it was reasonable for our operatives to treat them as Waste. It is your responsibility to separate and secure any items you do not wish us to remove.

8.5 To the fullest extent permitted by law, we will not be liable for any loss of profits, loss of business, loss of goodwill, indirect or consequential loss arising out of or in connection with the Service, whether in contract, tort or otherwise.

8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

8.7 In any event, our total aggregate liability for all claims arising in connection with a particular Service shall not exceed the total price paid or payable by you for that Service.

9. Customer Indemnity

9.1 You agree to indemnify and hold us harmless from and against all claims, costs, damages, fines, penalties and expenses arising from:

9.1.1 Your breach of these Terms and Conditions.

9.1.2 Any misdescription or concealment of the nature, source, composition or quantity of the Waste.

9.1.3 Your failure to obtain any necessary consents, approvals or permissions relating to the Waste or the Premises.

9.1.4 Any prohibited, hazardous or unlawful items included in the Waste without our prior written agreement.

10. Waste Ownership and Duty of Care

10.1 Ownership of the Waste transfers to us at the point it is loaded onto our vehicle, except in respect of any prohibited items or items loaded by mistake, which we may return to you or require you to collect.

10.2 We will fulfil our duty of care under relevant environmental and waste management legislation, including maintaining appropriate records of waste transfer and using licensed facilities.

10.3 You remain responsible for your duty of care up to the point of collection, including proper storage and presentation of the Waste and compliance with any local requirements.

11. Personal Data and Privacy

11.1 We may collect and process personal data such as your name, contact details, address and payment information for the purposes of providing the Service, managing bookings, processing payments and maintaining business records.

11.2 We will handle personal data in accordance with applicable data protection law and only retain it for as long as reasonably necessary for the stated purposes or as required by law.

11.3 We may share your information with our employees, subcontractors and service providers where necessary for the performance of the Service, and with authorities where required by law or in connection with legal proceedings.

12. Subcontractors

12.1 We reserve the right to use carefully selected subcontractors or partner operators to carry out part or all of the Service. In such cases, we will remain your main point of contact.

12.2 These Terms and Conditions will apply to any Service carried out by a subcontractor on our behalf, and you agree that the subcontractor may rely on and benefit from any limitations or exclusions of liability contained herein.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible, providing full details of your complaint.

13.2 We will investigate your complaint and seek to resolve it promptly and fairly. This may involve a site visit, review of records or communications with the operatives involved.

13.3 If we are unable to reach a mutually satisfactory resolution, either party may pursue any legal remedies available under English law.

14. Amendments to Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or at the time the Service is provided will apply to that Service.

14.2 Any material changes will be made available upon request. It is your responsibility to review the Terms and Conditions prior to confirming a booking.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including any non-contractual disputes or claims.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Service and supersede any prior understandings, assurances or representations, whether oral or written.

17.2 You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions or in any written confirmation from us.

By proceeding with a booking or allowing our operatives to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.